We create custom photo magnets with care and attention to detail. As these are personalized items made specifically for you, our refund policy reflects the custom nature of our products.

Quality Guarantee

We carefully inspect each order before shipping to ensure premium quality. If you receive magnets that are:
• Damaged
• Defective
• Incorrect images
• Wrong order

Please contact us immediately at hello@stickitpix.io, and include photos of the issue.

Important Note About Custom Products As our photo magnets are custom-made with your personal images, they fall under the category of personalized items. Therefore:
• We cannot accept returns for correctly produced orders
• Each magnet is produced specifically for you
• Orders cannot be cancelled once production has begun

If you receive a damaged or incorrect product:

1. Contact us at hello@stickitpix.io within 30 days of delivery
2. Include your order number
3. Send clear photos showing any defects
4. Describe the issue in detail

What We'll Do For verified quality issues, we will:
• Replace the defective items at no cost
• Send you a prepaid return label if needed
• Process your refund if a replacement isn't preferred

Refund Process If a refund is approved:
• You'll be notified via email
• Original payment method will be refunded
• Processing time: 5-10 business days
• Bank processing time may vary

Non-Refundable Situations We cannot provide refunds if:
• The order was correctly produced to specifications
• More than 30 days have passed since delivery
• No proof of quality issues is provided
• The issue is with the quality of uploaded photos

Photo Quality Note We produce magnets using the photos you provide. We cannot refund orders due to:
• Blurry uploaded images
• Low-resolution photos
• Poor quality original images
• Personal preference of photo appearance

Contact Us Questions about our refund policy?
• Email: hello@stickitpix.io 
• Response time: Within 24 business hours
• We're here to help!

Tips to Avoid Issues
• Review your photos carefully before ordering
• Check image resolution and clarity
• Verify all order details before submission
• Contact us with any pre-order questions